Frequently Asked Questions

Orders and Payments

Which payment methods do you accept?

We accept major debit and credit cards through our secure UK checkout. Additional payment methods, including supported digital wallets and local payment options, may appear depending on your device and delivery country.

Which currency will I be charged in?

SÉLUNE is based in the United Kingdom. Prices are displayed in pounds sterling unless a local currency is shown.

Your final currency and order total will be confirmed at checkout. Your card provider may apply its own currency conversion rate or international transaction fee.

Is my payment information secure?

Yes. Payments are processed securely through Shopify’s protected checkout. SÉLUNE does not store your complete card details.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will try to help before the order is processed, but changes and cancellations cannot be guaranteed after fulfilment has begun.

Worldwide Delivery

Where do you deliver?

We deliver from the United Kingdom to customers worldwide.

Available delivery methods, estimated times and shipping costs will appear at checkout after you enter your address.

How can I track my order?

Once your order has been dispatched, tracking information will be sent to the email address used at checkout.

Please allow some time for the carrier’s tracking system to update.

Will I need to pay customs duties or import taxes?

Orders delivered outside the United Kingdom may be subject to local customs duties, import taxes or handling fees.

These charges are determined by the authorities in the destination country and, unless checkout states otherwise, are the recipient’s responsibility.

What should I do if my parcel is delayed?

Check your tracking information first. International deliveries can occasionally be delayed by customs or the local carrier.

If the tracking has not updated for an extended period, contact us with your order number and we will help you investigate.

What if my parcel arrives damaged?

Contact us promptly with your order number and clear photographs of:

• The damaged product

• The external packaging

• The internal packaging

• The shipping label

Please keep all packaging until our support team has reviewed your request.

Returns

Can I return an item?

Return eligibility depends on the item’s condition and the terms shown in our Returns Policy.

For hygiene reasons, opened or used personal-care products may not be eligible for return. Contact us before sending anything back so we can confirm the correct next steps.

Can I return an unwanted product?

An unused and unopened item may be eligible for return under our Returns Policy. It must be returned in its original condition with all packaging and accessories included.

Return shipping costs may apply unless the product is confirmed to be faulty or incorrect.

When will I receive my refund?

Approved refunds are sent to the original payment method. Your bank or card provider may require additional processing time before the funds appear in your account.

Original delivery charges and international duties may not be refundable.

Halo Scalp Brush

What is the Halo Scalp Brush?

The SÉLUNE Halo Scalp Brush is a cordless cosmetic care device with flexible massage bristles and red-light illumination.

It is designed to create a comfortable, relaxing scalp-care ritual at home. It is not a medical device and is not intended to diagnose, prevent or treat any health condition.

How do I use Halo?

Use Halo on dry hair and a dry scalp.

1. Detangle your hair and divide it into comfortable sections.

2. Switch on the device and select the desired mode.

3. Move the brush slowly across the scalp using light pressure.

4. Continue for approximately five to ten minutes.

5. Switch off and clean the brush surface after use.

Do not hold the device in one place for an extended period. Stop using it if you experience discomfort or irritation.

Is Halo suitable for every hair type?

Halo is designed for a wide range of hair types and textures.

For thick, curly or coily hair, work in smaller sections and place the brush directly against the scalp. Do not drag it through knots, braids, extensions or tightly styled hair.

How often can I use Halo?

You can add Halo to your routine several times a week or whenever a gentle scalp massage feels comfortable.

Begin with shorter sessions and adjust the frequency according to how your scalp feels.

Can I use it with oils or serums?

Check the instructions supplied with your device before combining it with another product.

Avoid allowing liquids, oils or serums to enter the handle, charging port or other electrical components. Apply only a small amount and clean the brush carefully after use.

How should I clean Halo?

Switch the device off before cleaning.

Remove loose hair from the bristles and wipe the brush surface with a soft, slightly damp cloth. Do not immerse the handle or charging components in water.

Allow the device to dry completely before storing or charging it.

Is the red-light mode suitable for everyone?

Do not look directly into the light.

Speak with a qualified healthcare professional before using the light mode if you:

• Have a light-sensitive condition

• Take photosensitising medication

• Are receiving treatment for a scalp condition

• Are pregnant or under medical supervision

• Are unsure whether the device is suitable for you

Can I use Halo on sensitive or irritated skin?

Do not use the brush on broken, inflamed, infected, sunburned or otherwise irritated skin.

Wait until the scalp has recovered before using the device. Stop immediately if you experience pain, persistent redness or unusual irritation.

Can children use Halo?

Halo is intended for adult use. Keep the device and its charging accessories out of the reach of children.

Product Care

How should I store my device?

Keep the device in a clean, dry place away from direct sunlight, excessive heat and moisture.

Make sure it is completely dry before storing it. Do not wrap the charging cable tightly around the device.

What should I do if the device stops working?

Make sure the device is charged and that the charging cable is connected correctly.

If the problem continues, stop using the product and contact SÉLUNE support with your order number, a description of the issue and, if possible, a short video showing the problem.

Contact Us

Couldn’t find the answer you needed?

Contact the SÉLUNE support team and include your order number whenever possible. We will be happy to help with your order, delivery or product-care questions.